Company Policies

1. Privacy Policy - How We Protect Your Information

We value your privacy. When you contact us, you trust us with information like your name, address, phone number, and service requirements. We use this information ONLY to provide better service, coordinate your move, and maintain proper documentation.

What We Collect:

• * Full name, email ID, and phone number.
• * Pickup and delivery addresses.
• * Type and volume of goods to be moved.
• * Preferred dates and special handling instructions.

How We Use It:

• * To prepare and share accurate quotations.
• * To schedule pickup, transport, and delivery services.
• * To communicate updates and provide customer support.
• * To comply with legal requirements (e.g., billing and tax records).

Data Protection:

All client data is securely stored. It is never sold, traded, or shared with third parties for marketing. Only authorized staff have access for service-related needs, ensuring your personal details remain private and secure.

2. Billing Process - Our Transparent Approach

Our billing process is clear, fair, and fully documented, ensuring no surprises or hidden costs. Every client receives a detailed quotation and a proper invoice.

Our Billing Procedure:

• * Quotation: After a survey, we share a detailed quote specifying all charges.
• * Booking Confirmation: Once you approve the quote, we confirm your booking.
• * Advance Payment: Typically, 50-60% of the total amount is taken in advance to book vehicles and materials.
• * Final Payment: The remaining amount is payable upon delivery or completion of service.
• * Mode of Payment: We accept cash, UPI, NEFT, and all major digital wallets.

No Hidden Charges:

Every cost is communicated upfront. We do not add extra fees for distance, labor, or fuel without prior discussion. All transactions are supported by an official invoice or e-receipt.

3. Working Method & Process - Step-by-Step

We follow a structured workflow to make sure every move is smooth, organized, and damage-free.

• * Step 1 - Client Consultation: We start by understanding your needs and inventory to provide a precise estimate.
• * Step 2 - Planning & Quotation: We prepare a customized moving plan, select the right vehicle, team, and packing materials.
• * Step 3 - Packing & Labeling: Our team arrives on schedule and begins systematic packing and labeling.
• * Step 4 - Loading & Transportation: Goods are loaded with care using proper equipment and tracked using GPS.
• * Step 5 - Delivery & Unpacking: At your new address, goods are unloaded and unpacked as per your direction.
• * Step 6 - Feedback & Support: We seek your feedback and provide post-move support.

4. Terms & Conditions

To ensure smooth cooperation, we request all clients to review and agree to the following terms:

a) Service Booking:

A booking is confirmed only after written acceptance of the quotation and advance payment.

b) Cancellation Policy:

If a booking is canceled within 24 hours of the scheduled date, a nominal cancellation charge may apply.

c) Insurance:

Transit insurance is optional but strongly recommended. We are not liable for damages from natural disasters or accidents unless insurance coverage is availed.

d) Item Restrictions:

We do not transport hazardous materials, perishable food, live animals, jewelry, cash, or sensitive documents.

e) Delays:

While we aim for punctual delivery, unforeseen circumstances (traffic, weather) may cause minor delays. Clients are kept informed.

f) Payment Terms:

Full payment must be made before unloading or unpacking unless specified otherwise in writing.

5. Disclaimer

• * We are not responsible for delays caused by road conditions, accidents, natural calamities, strikes, or governmental restrictions.
• * Insurance coverage depends on the policy selected by the client and the insurer's terms.
• * Customers must verify the accuracy of their address and contact details to avoid delivery delays.
• * Damage due to improper packing done by the client (if self-packed) is not covered under liability.